New students frequently asked questions

What is online enrolment?

Online enrolment is completed on our online pre-enrolment portal. This process includes confirming your personal details and accepting the terms and conditions of the University as laid out in the student contract. You will also be asked to upload documents and an image to our system to produce your student card.

In addition to online enrolment new students studying on campus are required to attend a Welcome and ID check session.

Where can I get help with the online enrolment pages?

You can follow our online enrolment FAQs which provide step by step guidance for each page.

You can also view our Guide to Online enrolment video for further help with the process.

We also have a Welcome Helpline which can be contacted at 01274 236161 (9.00-16.00 Mon-Fri) or email welcome@bradford.ac.uk

I did not receive an online enrolment confirmation email

Please contact the welcome helpline on 01274 236161 or email welcome@bradford.ac.uk and we will look into the issue.

When emailing please confirm your UB number or your name and date of birth so the team can verify your identity and find you on the system.

What is the Welcome and ID check?

All new students, who study an on-campus course with us are required to complete a Welcome and ID check session following completion of online enrolment. This session is when we check your ID and verify the address you will be living at whilst you study.

If you are receiving a student loan the University will only confirm your registration to Student Finance/SAAS when your Welcome and ID check is completed. Once completed your registration will be confirmed within 2 working days.

If you will not be studying on campus or are doing a professional development course your ID will be checked remotely by the Welcome team.

Do I have to complete the Welcome and ID check?

If you will be studying on campus you will be asked to complete a Welcome and ID check session.

If your programme does not take place on campus or you are doing a professional development course your ID will be checked remotely.

Where do I complete my Welcome and ID check?

International Students

You can attend a welcome and ID check session from 13 September onwards in the Great Hall in the Richmond building between 9am and 4pm.
Please remember to bring your ID documents with you.

Home Students

You will attend a welcome and ID check session as part of your induction, please see your welcome week timetable for more details of your session time and date.
If you miss welcome week please go to a MyBradford desk.
Please remember to bring your ID documents with you.

Is the Welcome and ID check the same as the DBS ID check?

No, not every programme requires a Disclosure and Barring Service (DBS) ID check but everyone must complete a Welcome and ID check.

If you are required to do a DBS ID check for your course this is carried out by the MyBradford team. More information can be found in your offer letter and on our website. Please ensure you complete your DBS requirements as soon as possible.

Do I require a student card and when will I receive one?

If you are studying on campus you will be issued with your student card when you complete your Welcome and ID check appointment.  

If you are studying off campus your student card posted to your contact address. 

If you are completing a professional development (CPD) course you can collect your student card from one of the MyBradford desks in either the Richmond or Student central building when you attend your first on campus session.

Students are required to have their student card with them at all times when on campus and the card is also used for access to rooms and swiping into on campus tutorials.

My student card is being posted and I have not received it

Please allow a week from the receipt of your completion email and two weeks if you are based overseas. If you have not received one after this time, please contact the welcome helpline on 01274 236161 or email welcome@bradford.ac.uk. 

Can I get help to prepare for starting my studies?

Our Step Up to HE resources offer a range of self-access online information to support your transition into university.  These include content on:

• Thriving in your first year 
• Collaborative learning
• Academic language
• Library and finding resources 
• Careers and Employability 
• You and Your Wellbeing 

The resources can be viewed at any time and you can access these and work through the content at a time and pace that suit you.  All new students can access the Step up to HE online resources via Canvas from August each year.

As well as the online resources, each September, just before term starts, there is a live on-campus Step Up to HE programme that all new undergraduates have the opportunity to attend. Students can register their interest in attending the live activities via the enrolment portal.  Details will then be emailed on the activities and how to book.

Where can I find welcome week information?

Welcome week information can be found on the Welcome Week timetables section of the New Students website.

Where can I find information about my modules?

Module information can be found in Canvas when you are fully enrolled.

Details on accessing canvas can be found further down in these FAQs.

You can find further support for Canvas in this online student guide and video.

Who can I contact for course information?

If you have queries about your modules or programme please contact your Programme administrators. Useful contacts can be found on the contacts page of this site.

What happens if I arrive late?

All students are expected to join the University at the beginning of their programme to start their studies.

If you have exceptional circumstances that mean you are unable to arrive for your first day, many of our programmes accept late arrivals and we can provide support to help you catch up on any study you have missed.

More details can be found in the Late Arrival section of this website.

Do I have to enrol every year?

You have to re-enrol on the anniversary of your start date every year you are on your course. You will be sent an email inviting you to do this each year.

It is vital you re-enrol each year as re-enrolment is linked to Student Finance and also access to University facilities.

I haven’t received my email asking me to set my password

Before you start you will receive an email from our IT Services department to your personal email account with details of your new username for your IT account. You will need to enter your new username to set your password for your IT account.

Please read and follow the steps in the email carefully as you will need your IT account to use all the University services. 

If you don't receive this email before you start, please contact IT Servicedesk (+44 (0) 1274 233333).

I’m unable to create a password

Make sure you are creating your password correctly - it should be at least 12 characters and must contain at least one number and at least one upper case letter.

I don’t remember the password for my IT account

You can reset your IT account password if you’ve forgotten it.

What is my username?

The email that you receive which asks you to set your password will also tell you what your username is. This is typically made up of all the initials of your first names along with some (or all of) your family name, and you may also have a number at the end if you have a family name that’s fairly common, like ‘Smith’.  

Your username is all one word, with no spaces, no dots, and no uppercase letters, and it will be no more than eight characters in length. For example, a student named ‘John Richard Bloggs’ may have the username of jrblogg2 

There are two variants of your University username – one with a suffix of @bradford.ac.uk, and one without.  

Some services require your username without the @bradford.ac.uk suffix – so your username would be in the format jrblogg2 

For most services - like Canvas, e:Vision, eduroam (WiFi), University email, the University Portal, Microsoft Teams, and PebblePad, you need to add @bradford.ac.uk at the end of your username, for example jrblogg2@bradford.ac.uk

Please see this video for more information on signing in to our systems.

Where can I find more information about IT Services?

Once you’ve set your password, you’ll be able to sign in to access IT information for current students on the IT Services intranet site. Here you’ll find information about computers on campus, your email account, online file storage, services like Microsoft 365 services (like Microsoft Teams), accessing WiFi on campus, software available, user guides, and more. 

Please see the guide to IT services for new students video.

When will my Welcome Week timetable be ready?

Welcome Week timetables are available on the Welcome week timetable page.

If your course starts early your timetable will show at least two weeks before the start of your course.

Where can I find my Welcome Week timetable?

Links to Welcome Week timetables show on the Welcome Week timetables section of the New Student website.

How can I find links to online sessions in Welcome Week?

More information about online sessions.

I don't know how to find my lecture room on campus

Please see the room finder list in the Welcome Week timetables section which has more information about rooms on campus.

You can also look at our campus map to find details about building locations.

When will my teaching timetable be ready?

Please check the information on the Teaching Timetable page.

Further information on timetables can be found on the University intranet. Timetabling, Attendance and Room Bookings SharePoint >>

Where can I find my teaching timetable?

Your programme timetable will be made available to view on the Teaching timetables site.

If you don't have your login details, select 'Guest' and 'Programmes' to access the site.

To find your programme timetable:

1. Select your Department from the drop-down list
2. Choose your programme from the 'Select programme' box
3. Select the correct Week Range
4. Select the 'View List' button at the bottom of the page to finish.

Once you are enrolled personal timetables are available via our online app Publish - you are encouraged to both view and export personal academic timetable using this application.

For further details and accessing timetabling can be found on the Timetabling intranet site.

Timetables are subject to last-minute changes, please check regularly online; or, you can change your profile setting in Publish to have change notifications sent to your University email account. It is advised that you subscribe to this service.

Where can I find more information?

Further information on timetables can be found on the University intranet. 

Timetabling, Attendance and Room Bookings SharePoint.

There's also more information about viewing your timetable on SharePoint.

You will need to sign in using your University username and password to access these pages.

What is e:Vision for?

Go to e:Vision to view and update your personal contact details.

How do I access e:Vision?

You can access e:Vision directly, or you can access it from the left menu of the University Portal.

What if I can’t sign in to e:Vision?

First, make sure you are signing in with your username in the correct format, for example jrblogg2@bradford.ac.uk (not ‘jrblogg2’). If you still can’t sign in, please contact IT Servicedesk on +44 (0) 1274 233333.

What is Canvas for?

Canvas is the virtual learning environment where you will access your learning materials.

How do I access Canvas?

You can access Canvas directly, or you can access it from the left menu of the University Portal.

I can’t see my modules in Canvas / I have the wrong modules in canvas

Please contact your programme admin team.

What if I can’t sign in to Canvas?

First, make sure you are signing in with your username in the correct format, for example jrblogg2@bradford.ac.uk (not ‘jrblogg2’). If you still can’t sign in please contact IT Servicedesk on +44 (0) 1274 233333. 

What if I need help with how to use Canvas?

Have a look at the ‘Student Guide to Canvas’ course on your Canvas dashboard, or select the Help button on the left menu within Canvas.

There are also online help videos on the Canvas website - Getting started with Canvas.

I need help with opening a bank account, registering with the student health centre, or generally getting settled in the UK!

The Visa Support Team will be at the Information Point in the Small Hall and the Great Hall from Wednesday 13th September. They will be there every day from 9.00 am - 4.00 pm to help with international enrolment, opening a bank account, registering with the health centre, campus and city tours etc. You will be sent further details by the team.

More information about what to do when you arrive can be found in the International Student Support site.

Where do I collect my BRP card and complete my enrolment?

Welcome and ID checks will be carried out by the Visa Support team in the Great Hall, Richmond building from Wednesday 13 September from 9:00 am - 4.00 pm each day. You will be sent further details by the team.

Please remember to bring your qualifications as listed on your CAS, passport, and visa documents to enrol. 

Will my orientation be in person?

Yes, orientation activities will be offered in person! Pick up an orientation programme at the International Information Point to find out more. 

How can I register for the trips?

You can register for a place on the trips online. You will be sent further details by the team.

I have more questions about getting settled as an international student – where can I find out more?

Please check out the international student arrival FAQ pages for more information, or email internationalstudents@bradford.ac.uk. 

How can I pay my fees?

The University has a variety of ways to pay, just choose the best method for you – further information can be found on our 'How to pay your fees' page.

When should I pay my fees?

There are different options available depending on how you are funding your study and the course you are studying with us. Details can be found on our When to pay your fees page.  

For most courses, students are required to pay at least 50%* of their fees to complete their online enrolment unless the University has received confirmation, they either have a loan approved for their year of study and/or approved sponsorship to cover their fees in full (any approved funding must be paid to the university directly).  

If you or your family member are paying your fees, you can either: 

• Pay in full before or during your online enrolment (check if you are eligible to the University’s 3% early payment discount - eligibility criteria applies). 
• Pay by instalment to help spread the cost of your study using an approved payment plan offered by the university.  You will need to make a minimum payment of 50%* before or during your online enrolment. 

Your fee invoice will be raised confirming your fee charge at the start of your academic session once you have fully completed your online enrolment and Welcome & ID check.  If your fees have not been paid in full, any remaining fee balance will be set up on the payment plan the university offers for your course. 

Once you have fully enrolled, you will be able to view your fee invoice, payments made and your payment plan for any unpaid fees  using your My Finance in e:Vision. 

Please contact the Credit Control Team with your UB number if you have any questions about the dates and amounts you are required to make your fee payments.

* Payment plans are not available for fee charges of £500.00 or under or short courses (20 weeks or under) and payment must be made in full before or during your online enrolment.  MBA students are required to pay 25% of their fee to complete their online enrolment.

My employer / government agency (sponsor) is paying my fees, where do I send my evidence?

Please email your Financial Guarantee (Sponsor) letter or Purchase Order form to the Credit Control Team with your UB number (you can also do this during your online enrolment).  The team will check your evidence and if this is approved, the funding details will be updated on your account for you. 

Payment terms for sponsors are payment in full within 30 days of the date the invoice is raised (payment plans are not available).  Family members and/or friends cannot be accepted as a sponsor, but they can make payments on your behalf for your fees.  

My fees on My Finance in e:Vision are different to my offer letter

Please email our Fees team with your UB number and they will check your fee charge for you.

How will the University know I have funding from Student Finance/Student Awards Agency Scotland (SAAS)?

Once Student Finance has approved your application for funding, the University should receive confirmation the next working day to confirm the tuition fee loan amount they will pay the university directly and this will be updated on your record. The university receives weekly confirmation of approved SAAS funding, and the tuition fee loan amount they will pay the university will be updated on your record within five working days of notification.

I am transferring in from another university what should I do?

Please send your ‘Notification of Entitlement’ from Student Finance confirming your funding to the following team and we can notify Student Finance of your transfer to the University of Bradford: 

Undergraduate students: Records@bradford.ac.uk  

Postgraduate students (taught and research): Datateam@bradford.ac.uk

What happens if I apply for my Student Finance/Student Awards Agency Scotland (SAAS) funding late?

You should apply for your funding as soon as possible to ensure this has been confirmed before your enrolment.

If you are still waiting for your funding to be finalised, you can provide confirmation you have applied for your funding during your online enrolment. Please email any updates from Student Finance to the Credit Control Team with your UB number and attach either your most recent correspondence from Student Finance or a screenshot of the status of your application from your Student Finance portal.

Until the university receives confirmation of your tuition fee loan, you are responsible for payment of your fees so you may be required to make a payment whilst your funding is processed (this payment will then be refunded once Student Finance/SAAS confirm your tuition fee loan for the full fee charge). 

I have been invoiced for my tuition fees but Student Finance/Student Awards Agency Scotland (SAAS) have confirmed I am eligible to the tuition fee loan?

Please check your funding entitlement confirms the following: 

• Your tuition fee loan is for the same amount as your fee charge 
• Your tuition fee loan is for a different course or course year 
• Your tuition fee loan has been confirmed as payable to the University of Bradford 

If any of the above are incorrect, please contact Student Finance/SAAS to amend your funding. 

If your funding details are correct, please email the Credit Control Team with your UB number and attach a copy of your funding confirmation from Student Finance/SAAS so we can check and update this on your record for you.

Student Finance/Student Awards Agency Scotland (SAAS) is requesting my registration to be confirmed so I can receive my payment from them, who can do this for me?

Before the University can confirm your registration to Student Finance/SAAS, you must have fully completed your enrolment including the Welcome & ID check.

Once completed your registration will be confirmed to Student Finance/SAAS and payment should be released within 3-5 working days.

My maintenance funding has been delayed and I need urgent financial support?

Please contact the Student Life Team for further advice on money@bradford.ac.uk

NHS Learning Support fund

Students starting and continuing their course from September 2020 onwards can apply for the NHS Learning Support Fund (NHS LSF) if they’re on one of the following pre-registration undergraduate or postgraduate courses:

• midwifery
• nursing (adult, child, mental health, learning disability, joint nursing/social work)
• occupational therapy
• paramedics (bachelors and masters courses are eligible, DipHE and FD courses are not eligible for NHS LSF)
• physiotherapy
• radiography (diagnostic and therapeutic)

NHS LSF offers support for:

• a Training Grant for all eligible students of £5,000 per academic year
• Parental Support of £2,000 for students with at least one dependent child under 15 years, or under 17 years if registered with special educational needs (this used to be called Child Dependants Allowance)
• reimbursement of excess costs incurred on practice placement for travel and temporary accommodation costs (Travel and Dual Accommodation Expenses)
• students experiencing financial hardship (Exceptional Support Fund)

Further details can be found at: https://www.nhsbsa.nhs.uk/nhs-learning-support-fund.

If you have any queries please contact NHSlearningsupportfund@bradford.ac.uk

What is MyBradford?

MyBradford Student Service is a frontline team who can help you with your enquiry and can provide information, advice and guidance on a range of other services.

What services do MyBradford provide?

Some of the services MyBradford provide include

• city and campus information
• provide official supporting letters
• issue student and staff cards
• complete DBS ID checks if this is related to your program
• other general enquiries

I need a council tax or bank letter, what do I do?

You can email mybradford@bradford.ac.uk and they will provide you with further details of what you need to do.

How do I contact MyBradford?

You can:

• Visit us at one of our 2 locations - Richmond Foyer and Student Central, Level 0
• Call us on 01274 266981
• Email mybradford@bradford.ac.uk

Our opening hours are Monday – Friday 8.30am - 5pm except for the first Tuesday and third Wednesday of every month when we will close from 10.00am – 11.30am for staff training.

Where can I find more information?

More information can be found on our intranet site.

You will need to sign in to see this page.

Do I need a student card to use the library?

You need a current student card to access the library. If you have not received or have lost your card please see our MyBradford team before using the library facilities. 

Please see the MyBradford intranet page for opening times and contact details.

How do I access the online library services?

Please see the Library’s page “Find library materials” for help.

Where can I find information about the library?

Information, opening times and details about services can be found on our website.

you can also access the library's Frequently Asked Questions page at https://bradford.libanswers.com/

What is the Students Union?

The UBU/University of Bradford Union of Students is where you will find everything you need to compliment your student life, whether that is expanding your skills through sports, societies, media areas or volunteering; meeting new friends or enjoying our entertainments; joining with like-minded students in areas of politics; or getting academic or social advice and support.

Explore the Students Union website for lots of information about us, plus videos, photos and audio, and all the latest news and latest events. Make sure you like and follow us on all our social networks to stay connected.

Where can I find the Students Union?

The UBU is located in Student Central, connected to the J.B. Priestley library.

Details of our location can be found on our website along with details on how to join in and get in touch.

Where can I find information about Freshers?

Information about Freshers can be found on the Students Union website.

What is the KickStart programme?

Kickstart is the Student Union's development programme, helping you to Kickstart your University Life, Kickstart your life skills and Kickstart your future. 

The Kickstart programme offers you a number of opportunities to connect with others, build communities and make change. We have a range of opportunities such as learning or teaching a language, Hiking, becoming a student change maker at the University, and opportunities for the artistic, political, caring, sporty, whatever your interests are. 

Contact m.l.allhouse@bradford.ac.uk to find out more and look out for the Kickstart programme of events in Freshers Week, including our residential weekends in the Yorkshire Dales and a range of online and in person activities.

More details are available on the Students Union website.

Do I need to enrol in person?

You do not need to enrol in person. Please complete your online enrolment on e:Vision. Your ID will be checked remotely.

Will I get a student card?

When your record is current your student card will be posted to your contact address. 

Where do I find programme information?

Programme information can be found on Canvas, you will be able to access this information when you have completed your online enrolment.

I can’t see my modules in Canvas / I have the wrong modules in canvas

If you can't see your modules, or your modules are wrong, you should contact your programme admin team. Please see 'Where can I get help?' to see who you can contact.

Where can I get help?

Bradford MBA Operations Team (all MBA Programmes)

MBA-OperationsTeam@bradford.ac.uk

Clinical Pharmacy

Clinpharm@bradford.ac.uk +44 (0) 1274 232639, Humarya Wali

Dementia Studies

Admin-Dementia@bradford.ac.uk

Where can I find induction information?

There are a number of induction events happening for our postgraduate researchers (PGRs), from faculty induction and information on progression to connecting with other PGRs, there is plenty to get involved with. Induction information specific to research degrees can be found on the Bradford Research Development Framework (BRDF) Site. 

What happens if I can't start my programme on time?

All students are expected to join the University at the beginning of their programme to start their studies.

If you have exceptional circumstances that mean you are unable to arrive for your first day, many of our programmes accept late arrivals and we can provide support to help you catch up on any study you have missed.

More details can be found in the Late Arrival section of this website.

Please note by arriving late you do not automatically get time added to your expected end date.

How do I get access to labs etc?

When you enrol you will be issued with standard access rights on your student card. If you require access to labs or other specialist areas that are needed for your research, this needs to be added as extra. In order for the additional access to be added to your student card, please speak with your supervisor who will request and approve access rights directly with our access control team.  

I have been awarded a studentship, when will I receive my first payment?

The Postgraduate Research Administration Team will begin processing your studentship as early as possible. We are only able to send instructions to finance for payment once paperwork is finalised, you have enrolled and provided us with your bank details. Please contact the PGRA Team on your Faculty email: 

What is Canvas for?

Canvas is the virtual learning environment where you will receive important notifications, such as upcoming seminars, updates on library services and social events that may be happening. Canvas is also used for the formal submission of work associated with progression milestones and your thesis submission. You will be added to a Canvas group for your Faculty following enrolment.

How do I access Canvas?

You can access Canvas directly, or you can access it from the left menu of the University Portal. 

What if I can’t sign in to Canvas?

First, make sure you are signing in with your username in the correct format, for example jrblogg2@bradford.ac.uk (not ‘jrblogg2’).

If you still can’t sign in please contact IT Servicedesk on 01274 233333.

Where can I find additional information for Postgraduate Research Students?

Postgraduate researchers have a dedicated intranet site which provides information, advice and links to support you in the organisational aspects of your research degree. Please note you will need you IT credentials to access this site.

You can also contact the Postgraduate Research Administration Team with any questions you may have:

What is a CPD student?

If you are a CPD student you will be undertaking further professional development.

You may be taking one module only or several as part of a wider programme.

Will I have an induction?

CPD students from the Faculty of Health are not expected to attend an induction on campus. An online induction is available to view on your Faculty webpage. 

CPD students from other faculties should receive more information from your programme team.

How do I find my module timetable?

Your offer letter should outline the module you are studying or the one you are starting your programme with. 

To find your individual timetable:

Once your record has been made current your individual academic timetable is available to view via Publish and can be exported into your electronic calendar.

Timetables are subject to last-minute changes, please check regularly online; or, you can change your profile setting to have change notifications sent to your university email account. It is advised that you subscribe to this service.

Further information on timetables can be found on the University intranet. You will need to sign in using your University username and password to access this page.

Timetabling, Attendance and Room Bookings SharePoint >>

When will I receive my student card?

Your student card will be  given to you at your first on campus session or it can be collected from a MyBradford desk.

Who can I contact if I have a questions about my UBIC course?

Students accessing courses with the University of Bradford International College can email Internationalcollege@bradford.ac.uk with any queries.

What is Step-Up to HE?

Where can I find more information about accommodation?

More information can be found in the FAQ section of the accommodation website.

What can Career and Employability Services help me with?

We are here to help you with career planning, job search strategies, CV, writing, interview preparation, finding a placement, studying abroad and more. Explore our website for further details. 

Can they advise me about finding a part-time job?

Yes, we can provide all the advice you need to help you find a part-time job. Please see our website for more information. 

How can I speak to an adviser?

For quick queries, just pop in any weekday between 10:00-12:00 and 13:00-15:00 or book an appointment 

What is Unique Fitness?

Unique Fitness is the University’s on-campus gym and sports centre which provides access to a swimming pool, as well as  a climbing wall, courts and pitches. We also offer a range of fitness classes, personal training sessions, and spaces for hire.

Where is Unique Fitness?

Based on campus our main location is next to the Chesham building on Great Horton Road, but we also have a further location on Laisteridge Lane just a few minutes’ walk away.  

How much is it for new students to join membership?

Full details of our memberships and pricing can be found on our website.

How do I enrol my child in the University Nursery?

Please visit the Nursery website and click the ‘Enquire about your child’s place now’ button to complete an enquiry form as the first step to enrolling your child.  

How much are the Nursery fees and what support can I get for childcare costs?

Our fees and funding information can be found on our Nursery Admissions webpage.